EduLinked Pty Ltd is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
We are implementing a straightforward cancellation policy for our NDIS-funded services to be upfront about all the costs you may face when engaging our services.
EduLinked Pty Ltd's Cancellation Policy is compliant with the regulations and definitions set out by the National Disability Insurance Agency (NDIA) in the National Disability Insurance Scheme (NDIS) Terms of Business for Registered Providers and the NDIS Pricing Arrangements.
Cancellation with more than five (5) clear business days' notice. This is defined by the NDIA as cancellation with more than five (5) clear business days' notice.
A cancellation is considered an adequate notice cancellation if the participant provides at least two (2) clear business days' notice before the scheduled delivery of supports. For supports scheduled on a Monday, notice must be given by the previous Wednesday. Notice must be provided during business hours through approved communication channels.
A cancellation is a short notice cancellation if the participant:
Non-attendance for scheduled delivery of supports without notice. This includes services delivered through digital means.
Monday to Friday 9am to 5pm.
To cancel an appointment, clients can contact the office of the appropriate EduLinked Pty Ltd centre within business hours. You may cancel an appointment by contacting us by:
Where EduLinked Pty Ltd cancels as the service provider, no charge is made to either the participant or to NDIS.
Pursuant to the NDIS Pricing Arrangements, EduLinked Pty Ltd can charge 100% of the agreed session fee to the client's NDIS plan for each booking in the event of a short notice cancellation or a no-show. This applies for the following NDIS-funded services:
Where the NDIA does not permit charges against the NDIS plan, the customer will be personally invoiced in accordance with clause 4.2.
We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from EduLinked Pty Ltd.
Exceptional circumstances that may qualify for fee waiver include:
All waiver requests must be submitted in writing within five (5) business days of the missed appointment, accompanied by relevant documentation such as medical certificates or official reports. EduLinked Pty Ltd will review and respond to waiver requests within five (5) business days.
In the event of a no-show, the employee scheduled to support the client will make every reasonable attempt to contact the client to determine if there are any special circumstances affecting that client.
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0424760643.
Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 5 business days' notice or if the appointment is missed.
You acknowledge that your consent may be provided electronically, including through digital signatures, online forms, or email confirmation. Such electronic consent shall be equally binding as a physical signature. We will maintain records of your electronic consent for a period of seven (7) years from the date of agreement. You may request a copy of your consent records at any time.
This document is in Easy Read.
Easy Read uses simple words and pictures.
This makes it easier to understand.
This policy is about cancelling appointments.
When you cancel without telling us, someone else misses out.
We want to be fair to everyone.
We follow the rules from the NDIS.
NDIS stands for National Disability Insurance Scheme.
This means you tell us early that you cannot come.
You must tell us at least 5 business days before.
Business day means Monday to Friday.
From 9am to 5pm.
This means you tell us late that you cannot come.
You tell us less than 5 business days before.
Or you do not come to your appointment.
This means you did not come to your appointment.
And you did not tell us.
You can call us.
You can email us.
Contact us during business hours.
Monday to Friday, 9am to 5pm.
You will not be charged.
You may be charged.
We can charge up to 100% of the fee.
We will try to charge your NDIS plan first.
You may be charged.
We can charge up to 100% of the fee.
Capacity-building
Increased Social and Community Participation
Individual Skills Development
Improved Daily Living
Community Participation
You will not be charged if something happens that you cannot control.
You have a medical emergency.
There is a natural disaster or bad weather.
You are sick or injured.
You need a medical certificate.
A family member dies or is very sick.
You must tell us in writing within 5 business days.
We may ask for documents like a medical certificate.
If you do not come, we will try to contact you.
We want to check if you are okay.
We are happy to answer your questions.
Call us on 0424 760 643.
By signing this policy, you agree to these things:
You have read this policy.
You understand this policy.
You may be charged if you cancel without 5 business days notice.
You may be charged if you miss an appointment.
You can sign on paper.
Or you can sign electronically.
For example, by email or online form.
We will keep your signed agreement for 7 years.