About our digital inclusion work

Digital inclusion is practical — providing devices, training and support that fit people's lives. We design local programs that combine device access, short workshops and ongoing coaching so communities can build confidence and participation.

Our promise:

We co-design with local teams to make programs that are easy to run, respectful of participants and sustainable beyond the initial pilot.

Services we provide

Community needs & asset assessment

Local scoping to understand devices, connectivity, skills and barriers so programs match real needs.

Digital Lending Library

Design and setup of device-lending systems: policies, forms, maintenance, accessible borrowing workflows and equity-focused rules.

Community training & facilitator coaching

Train-the-trainer sessions, facilitator guides and co-delivered community workshops to build local capability.

Place-based pilots & partnership design

Co-designed pilots with local partners to test models, build evidence and plan for scale.

Accessible communications

Plain-language resources, captioned videos, Auslan-ready materials and outreach templates to make programs easy to join.

Evaluation & sustainment planning

Simple evaluation templates, participation metrics and sustainment plans so programs last beyond initial funding.

How we work — a practical process

We use a short, collaborative process so local teams can learn and sustain work themselves.

1. Discover

Community conversations and asset checks to understand needs, devices and partners.

2. Co-design

Co-design lending workflows, workshop plans and accessible materials with local staff and stakeholders.

3. Pilot & coach

Run pilots with local facilitators, provide on-the-ground coaching and adapt materials in practice.

4. Evaluate & sustain

Capture outcomes through simple evaluation and deliver a sustainment plan and handover materials.

Who this is for

Libraries, community centres, local government, regional networks and small services wanting practical, low-barrier digital inclusion that fits local capacity and needs.

Common scenarios

  • Start a device-lending library for community members
  • Train staff to run device clinics and short digital skills workshops
  • Design a regional pilot to increase participation across towns
  • Prepare a sustainment plan so programs continue after pilot funding

Outcomes you can expect

  • Working lending systems with clear policies and maintenance plans.
  • Local facilitators able to run inclusive workshops and device clinics.
  • Accessible participant resources and plain-language communications.
  • Evaluation data showing participation, confidence gains and areas for improvement.

Examples & case models

Small library

Setup of a 15-device lending library, staff training and volunteer induction, plus evaluation templates.

Regional pilot

Multi-site pilot to test a standard lending model and facilitator training across partner towns.

Community hub

Co-designed workshops for seniors and carers, plus outreach templates and accessible participant materials.

Engagement models & next steps

We offer rapid scoping, pilot packages and longer partnerships with sustainment planning. Costs depend on travel, devices and coaching levels — contact us for a tailored proposal.

Typical packages

  • Rapid scoping: short community assessment and recommended model.
  • Pilot package: lending setup, two workshops, and coaching.
  • Partner model: multi-site pilot with sustainment and evaluation roadmap.

Frequently asked questions

Start a digital inclusion conversation

Tell us briefly about your context (location, audience, device needs) and we’ll reply with a clear option for scoping, a pilot package or a partnership model.

Start a partnership

We design digital inclusion work to be ethical, practical and sustainable. Tell us about your needs and we’ll propose an approach that fits your locality and capacity.