Queensland Digital Inclusion Festival — Celebrating inclusive communication & digital access for all

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Module 3 activity

Activity: Review One Digital Touchpoint

Choose one website page, form, file, message or other digital touchpoint from your own context. Review it and choose one practical improvement.

Start the activity Download worksheet

Activity steps

  1. Choose one digital touchpoint.

    This could be a website page, online form, PDF, email, video, booking system, social post, file or online instruction.

  2. Describe what the person is trying to do.

    For example: read information, complete a form, download a file, respond to a message, make a booking or ask for support.

  3. Record what works well.

    Notice strengths before problems.

  4. Identify one or more digital barriers.

    Look for issues with headings, contrast, alt text, captions, transcripts, forms, links, PDFs, navigation or response options.

  5. Choose one priority issue.

    Pick one issue that would make a meaningful difference and is realistic to improve.

  6. Choose one practical improvement.

    Write the next step clearly so it can be acted on.

Digital Touchpoint Review Form

Use this form to record one digital access review. You can also download the worksheet if you prefer to work offline.

Your details

First Name
Last Name
Email Address
Organisation or group (optional)

Step 1: What digital touchpoint are you reviewing?

Digital touchpoint

Step 2: What is the person trying to do?

Task or goal

Step 3: What works well already?

Strengths

Step 4: What barriers or access issues did you notice?

Barriers or issues

Step 5: Who might be affected?

Who might be affected

Step 6: Which issue should improve first?

Priority issue

Step 7: What practical improvement could be made?

One practical digital improvement

Step 8: How could the improvement be checked?

How to check the improvement

Step 9: What is the next realistic step?

Next realistic step

Activity resources

Digital Accessibility Checklist

Use this checklist to help review websites, forms, files and online messages.

Download checklist

Easy Read activity

Review One Digital Thing

This activity helps you look at one digital thing and choose one change.

A digital touchpoint is something online that a person uses.

Simple icon showing a person choosing one digital touchpoint.

Choose one digital thing

Choose a website, form, file, email, video or online message.

Simple icon showing a digital barrier.

Find one barrier

Ask what makes it hard to read, use, complete or understand.

Simple icon showing one practical digital improvement.

Choose one change

Choose one change that could make the digital thing easier to use.

Future Ready — Module 3 Digital Tools.