Future-Ready Activation: Increasing Accessibility & Including NDIS Clients

Free · Online-first · On-demand modules + short live Q&A or text office hours


Program Overview

A practical, low-stress online program for small businesses who want to welcome customers with disability — including NDIS participants. Work through four short on-demand video modules and plain-language written lessons, complete a one-page Accessibility Action Plan, then join a single short live online workshop (60–90 minutes) or moderated text-only office hours to co-design your plan.

Bookable 30-minute advisory clinics provide tailored next-step support. Optionally apply for the Verified Accessibility Pilot — a funded pathway for verified audits, expert spot-audits and a council-ready evidence brief.

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Professional working on accessibility training program with inclusive business practices

Learn at your own pace with expert guidance

Why this program?

Four key reasons this program stands out from traditional accessibility training

Practical hands-on accessibility training with real-world applications

Practical, not theoretical.

Short, actionable lessons and simple tasks you can use immediately.

Written learning materials with on-demand video content for self-paced study

Built for written learners.

On-demand videos plus clear written lessons let you learn on your schedule — minimal live speaking required.

Small business owner providing excellent customer service with accessibility in mind

Real business value.

Small, affordable changes open your business to a bigger and more loyal customer base.

Professional technical audit and evidence brief documentation for accessibility compliance

Verified outcomes.

The Verified Accessibility Pilot provides technical verification and a short evidence brief you can show to customers, partners or councils.

How it works

Future-Ready is a practical, low-stress learning pathway for small businesses that want to improve accessibility and welcome NDIS customers. Rather than theory, you'll get focused, actionable guidance.

On-demand learning

Four short modules (8–12 minutes each) with written tasks you can do on your schedule.

  • ✓ Learn at your own pace
  • ✓ Step-by-step written lessons
  • ✓ Captioned video content

Action Plan

A one-page workbook that turns learning into concrete fixes for your website, booking flow and service delivery.

  • ✓ Practical, actionable tasks
  • ✓ Clear implementation steps
  • ✓ Track your progress

Live support & pilot

One short live online workshop (60–90 minutes) or moderated text-only office hours for co-design and Q&A. Pre-record facilitator prompts if you prefer not to present live.

  • ✓ 30-minute advisory clinics
  • ✓ Verified Accessibility Pilot option
  • ✓ Expert spot-audits & briefs

Who should attend

Small retail, hospitality, allied-health and education providers, social enterprises and EdTech teams. Council business support staff are welcome. Ideal if you want clear, tested steps to include NDIS clients — and prefer online, written learning.

What you'll learn

Five key modules designed to transform your accessibility approach

Business owners discussing accessibility benefits and NDIS customer inclusion

Business Context

Why accessibility matters for business

How to include NDIS customers ethically and unlock new market opportunities while doing the right thing.

Digital accessibility improvements for websites and booking systems

Digital Skills

Digital accessibility fixes

Six practical digital accessibility fixes for websites and booking systems that you can implement immediately.

Low-cost service design changes to reduce barriers for customers

Service Design

Service design changes

Low-cost front-of-house and service design changes that reduce barriers and improve customer experience.

Collaborative co-design process with people with lived experience

Innovation

Co-design & commercial models

Co-design steps and small, testable commercial models for inclusion that work for your business.

Professional documentation and evidence brief for stakeholders and councils

Documentation

Council-ready evidence brief

How to turn improvements into a short, council-ready evidence brief for stakeholders and funding partners.

Accessibility & participation options

We designed the program to be flexible and inclusive — everyone should be able to participate fully.

Captioned content

Human-reviewed captions and full transcripts for every video — accurate, reliable captions you can trust.

Auslan interpreting

Auslan interpreting available on request — please request at least 5 business days ahead to ensure availability.

Multiple formats

Materials provided in DOCX, tagged PDF and plain text — choose the format that works best for you.

Low-bandwidth options

Downloadable videos, phone dial-in and moderated text office hours for people who prefer not to use audio/video.

What you'll get

Captioned on-demand videos

Four captioned on-demand videos (8–12 minutes each) with written lesson notes.

Accessibility Action Plan

A downloadable one-page Accessibility Action Plan to audit and improve your website, bookings and service flow.

Live workshop or office hours

A single short live online workshop (60–90 mins) or text-only office hours for co-design and Q&A. (You choose.)

Advisory clinics

Bookable 30-minute advisory clinics for personalised help.

Verified Accessibility Pilot

Optional application to the Verified Accessibility Pilot (remote site-scan, spot-audit, 1-page evidence brief & roadmap).

Certificate & case-brief template

Certificate of completion and a short case-brief template for funders or partners.

What you'll learn

Five key modules designed to transform your accessibility approach

Why accessibility matters for business

Understand how to include NDIS customers ethically and unlock new market opportunities.

Digital accessibility fixes

Six practical improvements for websites and booking systems that enhance user experience.

Service design changes

Low-cost front-of-house modifications that reduce barriers and improve customer access.

Co-design and commercial models

Practical steps for co-designing solutions and testing small, viable commercial inclusion models.

Council-ready evidence brief

Transform your accessibility improvements into a concise evidence brief for stakeholders and councils.

Portrait of Sarah Ailish McLoughlin

Sarah Ailish McLoughlin

Director, EduLinked — Founder & lead facilitator for Future-Ready

Sarah is a program designer and practitioner focused on accessible service and digital inclusion for small businesses and education providers. As Director of EduLinked (and EduPsyched), she leads roadmap-driven initiatives — including Strategic Self-Advocacy (SSA™), AAC-informed practice and the Future-Ready curriculum — that translate practical, evidence-based accessibility into measurable business outcomes.

Sarah's approach emphasises co-design with people with lived experience, low-cost/high-impact fixes (digital and front-of-house), and clear evaluation so small businesses can demonstrate improvements to customers and local partners. Her recent work includes designing and delivering hybrid and online-first learning pathways, advisory clinics, and pilot models that produce council-ready evidence briefs and postcode-level inclusion signals for local planning.

  • Focus areas: Accessible program design, AAC & SSA™ practice, digital inclusion, business-facing pilots
  • Delivery strengths: practical, low-stress learning (online-first), co-design facilitation, measurable evaluation
  • Partner experience: councils, Chambers, NDIA/local disability services and local business networks

Speaker note: "I design programs so accessibility becomes a practical advantage — small, everyday changes that open doors for customers, staff and community."

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Image and bio supplied by EduLinked. For speaker availability and bookings, contact founder@edulinked.com.au.

Ready to get started?

Register now and start building your accessibility action plan today.

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